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Answered

Tickets Search API Call Does Not Return All Tickets

  • December 2, 2024
  • 2 replies
  • 33 views

There seems to be an issue with the Intercom API. I'm using the tickets/search POST call and it's only retrieving 97 of my 225 tracker tickets.

POST: https://api.intercom.io/tickets/search

The body of my API call looks like this:

{
"query": {
"operator": "AND",
"value": [
{
"field": "open",
"operator": "=",
"value": true
},
{
"field": "ticket_type_id",
"operator": "=",
"value": 2
}
]
},
"pagination": {
"per_page": 100
}
}
 

I also tried:

{
"query": {
"operator": "AND",
"value": [
{
"field": "open",
"operator": "=",
"value": true
},
{
"field": "ticket_type_id",
"operator": "=",
"value": 2
}
]
},
"pagination": {
"per_page": 100
}
}

Best answer by bernice

Hi ​@DavidChapman 👋 Thanks for the details of the issue you’re facing here - given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch via the Messenger 💬

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2 replies

  • Author
  • New Participant
  • 1 reply
  • December 9, 2024

I already opened a ticket with Intercom regarding this issue. However, it seems to have degraded further. Now, I can only retrieve 27 of my 239 Tracker Tickets:
 

 

I even tried adding a “Created At” filter for Jan 1st 2023 and there was no change.


bernice
Intercom Team
Forum|alt.badge.img+5
  • Intercom Team
  • 230 replies
  • Answer
  • December 16, 2024

Hi ​@DavidChapman 👋 Thanks for the details of the issue you’re facing here - given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you. We’ll be in touch via the Messenger 💬


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