I've noticed quite a few conversations return a null time_to_admin_reply in the conversation.statistics object even though there are agent replies to the conversation in Inbox. My assumption is that the time_to_admin_reply key would return a duration in seconds of the time from when the conversation was created until the first admin (agent) responded. Is that not the case? If not, why would a conversation with admin replies return a null value?

Thanks so much @peter r. Just wanted to confirm that you're using the most recent version of our API (version 2.3) to make this call? I checked with our Support engineers and our logs seem to suggest that you might be making this call using an older version?

Hey @peter r, could you share with me an example of an API call you made where a null value was returned for this parameter, and I can take a look for you?

time_to_admin_reply null

time_to_admin_reply null | Community

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