I've noticed quite a few conversations return a null time_to_admin_reply in the conversation.statistics object even though there are agent replies to the conversation in Inbox.
My assumption is that the time_to_admin_reply key would return a duration in seconds of the time from when the conversation was created until the first admin (agent) responded. Is that not the case? If not, why would a conversation with admin replies return a null value?
Hey @peter r, could you share with me an example of an API call you made where a null value was returned for this parameter, and I can take a look for you?
A sample conversation ID would work perfectly, thank you!
36000002369
Thanks so much @peter r. Just wanted to confirm that you're using the most recent version of our API (version 2.3) to make this call? I checked with our Support engineers and our logs seem to suggest that you might be making this call using an older version?
We were using 2.2. I upgraded to 2.3. Do your engineers think that will resolve the matter?
Yes, 2.3 should resolve the issue. Let me know if it does, or if you're still seeing the same issue after upgrading!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
