Unable lto save topics in webhook

I’m trying to create notifications for conversations initiated and/or replied by users. However, I am unable to save the webhook with the selected topic(s). I see a popup that says “Your webhook settings were successfully updated and a test request was sent successfully” but the topics are not saved to the webhook.

2 replies

Anyone able to help? This is very frustrating as it renders webhooks unusable. Is this perhaps a option that is only available to certain subscription types? 

I’m not sure what the purpose of a webhook is if it can’t be triggered by an event from a topic.

Userlevel 3
Badge +3

Hey @Joe L11 


Thanks for reaching out!


I cannot replicate the same issue on my test environment. In this case, we will need to take a look at your workspace to check this. I will forward this to our Support Engineering team, and you will hear back from them via email soon. They will also let you know if there is any additional details needed from your end.


Many thanks! :)