Unable to search conversations using a custom_attribute. | Community
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Unable to search conversations using a custom_attribute.

  • February 23, 2023
  • 1 reply
  • 427 views
C

I verified the attribute exists using the /data_attributes endpoint, but when I send a POST request to /conversations/search, I get:

 

{'type': 'error.list', 'request_id': '001ked9vudjnmtu2fm40', 'errors': [{'code': 'invalid_field', 'message': 'custom_attributes.Details is not a valid search field'}]}

 

I am able to filter on built-in values, like "created_at" etc OK so the code works but the search query using custom_attributes, doesn't.

 

Anyone else have this same problem?

Best answer by Daniel M15

Hey @chris k14​! Daniel from Customer Support Engineering here 🔧 

 

I see that you have contacted us about this via the Messenger. It seems that this issue may be affecting multiple users, so we're going to get to you there as soon as we can to help you resolve the issue. If any other users experiencing the issue see this thread, can you please contact us via the Messenger about this issue? Thank you!

Joseph S.

1 reply

Daniel M15
Employee
  • Daniel M15Employee
  • Employee
  • Answer
  • February 27, 2023

Hey @chris k14​! Daniel from Customer Support Engineering here 🔧 

 

I see that you have contacted us about this via the Messenger. It seems that this issue may be affecting multiple users, so we're going to get to you there as soon as we can to help you resolve the issue. If any other users experiencing the issue see this thread, can you please contact us via the Messenger about this issue? Thank you!

Daniel McGovern, Customer Support Engineer @ Intercom
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