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Valid values for the "region" field

  • May 31, 2023
  • 2 replies
  • 245 views
A

In the /me endpoint, what are the valid values for the app.region property? In my test account, I get back the string “US”, but what are the values for the EU and Australian regions? (Or any other that are supported.)

Best answer by Racheal

Hey @ariod Racheal from the support engineer team here👋 

 

For the United States, "region" will refer to State. With other countries it may vary - for example in Canada "region" refers to Province.  You can see a list of all region values and their abbreviations here.

2 replies

Racheal
Intercom Team
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  • RachealIntercom Team
  • Customer Support Engineer
  • Answer
  • May 31, 2023

Hey @ariod Racheal from the support engineer team here👋 

 

For the United States, "region" will refer to State. With other countries it may vary - for example in Canada "region" refers to Province.  You can see a list of all region values and their abbreviations here.

A
  • ariod
  • Author
  • New Participant
  • June 1, 2023

Hi @Racheal, thanks for the quick response. In my testing, with a US-based workspace, I was getting the “US” value in the `app.region` property - I assumed this was related to the data center the workspace was hosted in. Is that not the case?

This example is from the Intercom docs:

```
{
  "type": "admin",
  "id": "2633609",
  "email": "hermione.granger@awesomecorp.io",
  "name": "Hermione Granger",
  "email_verified": true,
  "app": {
    "type": "app",
    "id_code": "drzzt019",
    "name": "Hogwarts workspace",
    "created_at": 1661876617,
    "secure": true,
    "identity_verification": true,
    "timezone": "Europe/Edinburgh",
    "region": "US"
  },
  "avatar": {
    "type": "avatar",
    "image_url": "https://static.intercomassets.com/avatars/56395503/square_128/5449623-166556.jpg"
  },
  "has_inbox_seat": true
}
```

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