We are creating conversations via the API to initiate a discussion thread with customer that are requesting a review of content they have submitted on our platform.

Currently, I add the "meta-data" of the content being reviewed as a note into the conversation. But it would be a lot better if I could move this into the sidebar. Is there a way to add meta-data into a conversation that is then automatically shown in the sidebar?

Also it is a bit challenging since for various reasons customers might have multiple user IDs on intercom. We add all users (and their external ID) via Javascript on every request. But how do we best sync the intercom user ID back to our system, since the Intercom API always wants us to use their IDs and not our external IDs (which would be way more convenient).

Semi-related it is not very nice that we have to use IDs for things like teams and not just string identifier. This means we need to either fetch and cache this information or configure it, which is cumbersome, especially between the test and production intercom instances.