I have an Intercom app, and I am pulling conversations in to my local storage for my customers to run additional analysis on. I want to be able to link them back to the original conversation in their Intercom dashboard.
I can't find documentation on the logic to construct a link back to the conversation. Can anyone help me find the right logic?
In the URL of the conversation you have something like this:
https://app.intercom.com/a/inbox/b>[your_intercom_app_id]/inbox/shared/all/conversation/[conversation_id]
conversation_id should be the id you get when working with Intercom API and its Conversation model:
https://developers.intercom.com/intercom-api-reference/reference/conversation-model(the second parameter, after "type": "conversation" in the JSON response you get).
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