We’re currently modelling our Intercom data. In the modelling process, I can’t find the answer to the following:
- How do we determine whether a conversation was started through the Intercom Chat on our web application or our mobile application?
- How do we determine whether a conversation was started and/or resolved by the automation workflow (self-service)?
first_contact_reply_type only indicate whether the conversation was started through 1) email, 2) conversation, 3) instagram.
Hoping you help guide us to finding the necessary data.
Best answer by Female InvestView original