Hi,
We’re currently modelling our Intercom data. In the modelling process, I can’t find the answer to the following:
- How do we determine whether a conversation was started through the Intercom Chat on our web application or our mobile application?
- How do we determine whether a conversation was started and/or resolved by the automation workflow (self-service)?
The source_type
and first_contact_reply_type
only indicate whether the conversation was started through 1) email, 2) conversation, 3) instagram.
Hoping you help guide us to finding the necessary data.
Best answer by Female Invest
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