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Need ability to set a custom snooze time - or at least for there to be a default 24h option.

It doesn’t make sense to be unable to customize the default snooze time for your team. As an example, we want to automate following up and closing conversations where the customer has been inactive for 24 hours & none of the default options work with this rule. I know this has been raised before but I wanted to repost.

Here is why the other default snooze options don’t apply to this case:

Snoozing til tomorrow at 9am omits too many conversations from this rule
Snoozing until monday doesn’t make sense on Sundays
Snoozing for 7 days is not something we want to make a general practice with the team because conversations can’t be rated after they’re snoozed for 7 days.
 

 

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