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I would like to allow agents on our end to evaluate each conversation and use this data as a part of the lead/user scoring.

 

Could the community please advise what would be the optimal way to do so

Hey @denis t​ Racheal from the Support Engineer team here 👋

 

Depending on your workflow, I wonder if using custom attributes could work for you here! You could create attributes that your team can fill in before closing out each conversation. If you'd like the rating to attach to the conversation you'll want to use conversation data attributes. If you'd like the rating to be attached to the user/lead you can use qualification data.

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