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Am I able to assign an incoming chat to a specific agent without requiring a specific tag for each agent?

Absolutely! Depending on the specifics of where you want it to go, you can use Rules to assign your conversation to the right teammate.

Hiya @anthony s11​ 

Would probably need to know a bit more about what you're trying to do here to answer helpfully, but have you seen this article on all the ways to assign conversations? It might give you what you're after.

https://www.intercom.com/help/en/articles/199-assign-conversations-to-teammates-and-teams/p>

 

 

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