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Apply tags based on conversation rating


Is there a way to apply tags based on conversation ratings? We've attempted this through automation, but it's not behaving correctly.

 

My goal is to be able to create a view that can be filtered by conversation ratings.

Best answer by Paul M11

Hey @user1569​ 👋 Paul here from Intercom Support!

 

There is no option currently to apply tags based on when a rating is left but I'd be happy to flag this as a feature request with the product team 🚀

 

There is a conversation rating option in rules but that would mean that every time someone who has a 

conversation_ranking attribute their conversations will get tagged every time they start a new one so not sure this will any use for your use case!

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  • Employee
  • 53 replies
  • Answer
  • January 16, 2023

Hey @user1569​ 👋 Paul here from Intercom Support!

 

There is no option currently to apply tags based on when a rating is left but I'd be happy to flag this as a feature request with the product team 🚀

 

There is a conversation rating option in rules but that would mean that every time someone who has a 

conversation_ranking attribute their conversations will get tagged every time they start a new one so not sure this will any use for your use case!


  • Author
  • New Participant
  • 1 reply
  • January 16, 2023

Thanks @paul m11​. And yup, that's the exact problem we're facing now. We tried using rules, but ran into that issue.

 

Thanks for flagging as a feature request.


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