I’m also interested in fetching other report metrics (Median response time, New Conversations) from my account to my app and I’m confused about the API Reporting Docs. I’m attempting to use the Node SDK. I’m not sure if I’m structuring the query correctly or using the proper conversations methods, but I’m getting an undefined in my console. The env variables are properly being read, I’ve tested them in my console. In the code below, I’m trying to get conversation rating from the past 7 days.
import { Client, Operators } from "intercom-client";
import * as dotenv from "dotenv";
dotenv.config();
const client = new Client({
tokenAuth: { token: `${process.env.ACCESS_TOKEN}` },
});
client.useRequestOpts({
baseURL: ‘https://api.eu.intercom.ioconversations’,
});
// Get today's date
const today = new Date();
// Calculate the date 7 days ago
const sevenDaysAgo = new Date(today.getTime() - 7 * 24 * 60 * 60 * 1000);
// Convert the date to a Unix timestamp (in seconds)
const sevenDaysAgoTimestamp = Math.floor(sevenDaysAgo.getTime() / 1000);
async function run() {
try {
const response = await client.conversations.search({
data: {
query: {
field: "conversation_rating.replied_at",
operator: Operators.GREATER_THAN,
value: sevenDaysAgoTimestamp,
},
pagination: {
per_page: 5,
},
},
});
console.log(response);
return response;
} catch (err) {
console.error(err);
}
}
run();
