Autotag conversation from user source

  • 21 February 2024
  • 1 reply

Hello, my customers ask to our support questions through two ways : our website and our platform.

We actually have an autotag which identifies the user source when the conversations opens. I want to change it, but i can’t find this workflow / path anywhere on Intercom.

Can you enlighten me ?


Best answer by bernice 28 February 2024, 16:16

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Userlevel 3
Badge +4

Hey @Valentin Dias! 👋  Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the team as a Conversation to take further action on this issue for you. You’ll get a response from us via the Messenger in your workspace 💬