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Can I add closure codes in bulk?

  • 23 February 2024
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I would like to select multiple conversations and add a closure code to all of them in bulk to then close them. I can’t create a rule because I have to check the conversations first before I close them. 

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Best answer by bernice 26 February 2024, 15:49

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Hi there @Yvonne 👋  You have the option of adding a tag to these conversations and then configuring a temporary workflow to close out these uniquely tagged conversation.

If you have more than a handful of conversations that need to be updated and you don't want to manually select them, you could also use the REST API to perform bulk updates to conversations, including closing, replying, snoozing, and assigning conversations. To do this, you will need a list of the conversation IDs for your chosen criteria. You'll find more on the Update a conversation PUT method in our Developer Documentation 📌

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