Skip to main content
Answered

Can I add closure codes in bulk?

  • February 23, 2024
  • 1 reply
  • 41 views

I would like to select multiple conversations and add a closure code to all of them in bulk to then close them. I can’t create a rule because I have to check the conversations first before I close them. 

Best answer by bernice

Hi there @Yvonne 👋  You have the option of adding a tag to these conversations and then configuring a temporary workflow to close out these uniquely tagged conversation.

If you have more than a handful of conversations that need to be updated and you don't want to manually select them, you could also use the REST API to perform bulk updates to conversations, including closing, replying, snoozing, and assigning conversations. To do this, you will need a list of the conversation IDs for your chosen criteria. You'll find more on the Update a conversation PUT method in our Developer Documentation 📌

View original
Did this topic help you find an answer to your question?

1 reply

bernice
Intercom Team
Forum|alt.badge.img+5
  • Intercom Team
  • 230 replies
  • Answer
  • February 26, 2024

Hi there @Yvonne 👋  You have the option of adding a tag to these conversations and then configuring a temporary workflow to close out these uniquely tagged conversation.

If you have more than a handful of conversations that need to be updated and you don't want to manually select them, you could also use the REST API to perform bulk updates to conversations, including closing, replying, snoozing, and assigning conversations. To do this, you will need a list of the conversation IDs for your chosen criteria. You'll find more on the Update a conversation PUT method in our Developer Documentation 📌


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings