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Can I export tagged conversations?


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Hi,

Is there a way to export all the tagged conversations?

I wish to get a spreadsheet with the message that was tagged, so I need to check the content sent itself.

Thanks in advance

Best answer by Eric Fitz

Hey @user682​! Right now, it's not possible to export conversation parts via the reporting UI - it's only possible to export conversation stats.

 

If you want to export conversation parts by tag, the best solution is to do this through our API.

 

You can make a call to our API to return all conversations with a specific tag_ID.

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10 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • August 20, 2020

Hey @user682​! Right now, it's not possible to export conversation parts via the reporting UI - it's only possible to export conversation stats.

 

If you want to export conversation parts by tag, the best solution is to do this through our API.

 

You can make a call to our API to return all conversations with a specific tag_ID.


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  • Author
  • Active User
  • 27 replies
  • August 20, 2020

Sad to hear that, I was tagging a lot of feature requests to study them latter.

Thanks for the reply anyways, will find a way of getting what I want


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • August 20, 2020

The other thing you can do is create an Inbox view of all conversations containing a particular tag. Although you cannot export this data, it will allow you to easily view all conversations with a particular tag within Inbox.


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  • Author
  • Active User
  • 27 replies
  • August 20, 2020

It's an idea, thanks for the alternative


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • August 20, 2020

No problem. Views are a very new feature, so I'd love to hear if they are useful for you!


  • New Participant
  • 4 replies
  • September 3, 2020

Hi Ismael, we built a simple Intercom app to help you export your Intercom conversation transcripts (including tags) for analysis in Excel or BI software. Feel free to check it out here and let me know if you need any help analyzing your feature requests.


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  • Author
  • Active User
  • 27 replies
  • September 4, 2020

Thanks,

 

We got it in another way


  • New Participant
  • 1 reply
  • November 9, 2020

If you don't mind me asking, what did you end up doing as a solution here. I am also interested in exporting our tagged conversations to get a spreadsheet with the message that was tagged. Thanks!


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  • Author
  • Active User
  • 27 replies
  • November 9, 2020

I went one by one, took me some long hours but got it all.

Now I keep my spreadsheet updated and also tagging all the conversations...


  • New Participant
  • 4 replies
  • November 9, 2020

There is no need to manually analyze conversations in a spreadsheet. You can use an Intercom add-on like Prodsight to automatically tag conversations by topic and sentiment and get real-time insights.


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