Hey @riri​ 👋🏼

Currently there is no way to merge conversations or tickets. This would be a feature request - I've flagged this to the team for you 🚀

Be sure to keep an eye on our Product Changes page for updates on current features or announcements on new products 👉🏼 https://www.intercom.com/changes/en/p>

We really need it. I know there are multiple threads around it from more than a year ago... please can you consider giving this feature priority?

Second this. Seems like a very basic (complex on the backend, I’m sure) feature that MANY firms have been requesting. Is there a roadmap? Can we please have this revisited by the product team? Huge blocker for our team.