Hey @Marzia Chiriatti 

Larissa here from Intercom Support.

I’m afraid it’s not possible to be notified whenever you receive a customer rating.

However, any Teammate can get a quick overview of how they're doing with the Achievements section of the Inbox. Simply use Command+K and search for "Your achievements".

And you'll see your achievements appear in the right sidebar in your Inbox 

You can see what your happy customers are saying about you, recent performance metrics, and in general, how much you're crushing it. This can provide your team the extra motivation to delight every customer.

I hope this helps!

Hi Larissa,

Thank you so much for your reply :) 

I’ve just made a test but I can’t access to the “Your achievement” session nor my team.

Could you please upload a mini video so that you can show me how to get to it? 

Thanks you in advance!

Best,

Marzia

Hey @Marzia Chiriatti 

Please note you need to be in the Inbox tab in order to see your achievements.

I’ve recorded a quick video showing how to see them. Please see it below.

Hope this helps! 

Thanks Larissa I don’t know why but I can’t see it and your file attached isn’t opening. Thank you anyway! :)