Skip to main content
Answered

Close conversations automatically after 7 days

  • November 10, 2021
  • 1 reply
  • 87 views

I would like to:

 

Snooze conversation for 7 days and the close them automatically.

 

I made a macro saying "snooze for one week and add tag" but when I made an automation saying: if customer is unresponsive for 7 days if tag is XX then close the conversation. That last part does not work.

 

What am I doing wrong?

 

 

 

Best answer by Ivan F13

Hi @user772​ ,

 

Maybe this article can help you! https://www.intercom.com/help/en/articles/3449698-prevent-replies-after-you-close-a-conversation/p>

View original
Did this topic help you find an answer to your question?

1 reply

  • New Participant
  • 3 replies
  • Answer
  • November 10, 2021

Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings