Skip to main content
Answered

Close Old Multiple Open Conversations


  • New Participant
  • 4 replies

Hello All, 

We have open conversations that are two years old and looks like the inbox rule can help only with future conversations. We are looking for something that will let us close old open conversations. If you had the same situation, please let me know how you handled it. 

Thank you!

Best answer by Racheal

Hey @Assel Racheal from the support engineer team here👋 

 

You can bulk close conversations by hovering to the left of a conversation in your inbox and selecting the conversations you'd like to close or selecting all. Hit the close button or use the shortcut CMD+SHIFT+Y to close the selected conversations.

Screen+Capture+on+2023-03-31+at+14-00-10.gif?expires=1683231247&signature=0f61593524f4203f86c5f821a6e188c6118d18a72c0f520776d7a7d5caf4ce44&resize=516x

You can also use our REST API to write a script and bulk close conversations that way.

 

I hope this helps!

View original
Did this topic help you find an answer to your question?

2 replies

Racheal
Intercom Team
Forum|alt.badge.img+5
  • Customer Support Engineer
  • 512 replies
  • Answer
  • May 4, 2023

Hey @Assel Racheal from the support engineer team here👋 

 

You can bulk close conversations by hovering to the left of a conversation in your inbox and selecting the conversations you'd like to close or selecting all. Hit the close button or use the shortcut CMD+SHIFT+Y to close the selected conversations.

Screen+Capture+on+2023-03-31+at+14-00-10.gif?expires=1683231247&signature=0f61593524f4203f86c5f821a6e188c6118d18a72c0f520776d7a7d5caf4ce44&resize=516x

You can also use our REST API to write a script and bulk close conversations that way.

 

I hope this helps!


  • Author
  • New Participant
  • 4 replies
  • May 4, 2023

@Racheal Thank you, Racheal! 

This is something I have been looking for. 

 

 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings