Hey @Rui Zhang Racheal from the support engineer team here 

I believe we may have chatted about this in the inbox, but both are feature requests at this time. I’ve gone ahead and flagged both to the team!

Hello Racheal, is there any update about the development of this feature? It would be amazing to add conversation attributes to specific conversations through API.

We would like this feature as well; otherwise, we have no way to include dynamic data in a new conversation.

pretty important feature for us as well. esp. since we cannot link conversations to a tracker/back office ticket via the API (another missing API feature), this means that when support folks are looking at a conversation, there’s literally *no* way to tie it back to the overarching issue that resulted in the outgoing conversation.

This feature is something we would also enjoy.