Darshan Hiranandani - How do I set up automated messages in Intercom to engage users?

  • 17 February 2024
  • 1 reply

Hello everyone, I'm Darshan Hiranandani, exploring ways to set up automated messages in Intercom to better engage our users. Can anyone share their experience or provide step-by-step guidance on how to accomplish this? Any tips or best practices would be greatly appreciated. Thank you in advance for your help!


Best answer by Ebenezer.Laleye 21 February 2024, 18:38

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Hi @darshanhiranandani ! Ebenezer here from Engineering Support👋.

One of the best ways to engage with your customers using automated messages would be with Workflows, especially the “Customer visits a page” template.

This Workflow will send a fully customised message to your users the moment they land on a site of your choosing.

This Article explains in detail how you can set this up.