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Darshan Hiranandani - How do I set up automated messages in Intercom to engage users?

  • 17 February 2024
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Hello everyone, I'm Darshan Hiranandani, exploring ways to set up automated messages in Intercom to better engage our users. Can anyone share their experience or provide step-by-step guidance on how to accomplish this? Any tips or best practices would be greatly appreciated. Thank you in advance for your help!

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Best answer by Ebenezer.Laleye 21 February 2024, 18:38

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Hi @darshanhiranandani ! Ebenezer here from Engineering Support👋.

One of the best ways to engage with your customers using automated messages would be with Workflows, especially the “Customer visits a page” template.

This Workflow will send a fully customised message to your users the moment they land on a site of your choosing.

This Article explains in detail how you can set this up.

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