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i have set up multiple rules and i notice that sometimes they are not triggering, i believe the issue is if there are special arabic characters in the email. anybody else encountered this issue? potential workarounds?

Hello @david p11 , Can you share a screenshot of that rules? Also, provide a use case to better understand the problem.

I'll try to help you.

thanks! see if this helps

 

 

full content in box is The attached document provides a summary of the visa, but is not the visa itself. You can print this document to show to the airline when you travel to Oman.

@david p11​ , Sorry, I don't get it 😕 Please, provide a screenshot of the Automation rule to better understood if your rules are working properly.

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