Does anyone know if there is a way to have an automated reply to customer emails that includes the ticket/case/conversation ID?
So, customer emails and gets an automated email back with a templated response, and the email also includes the ticket ID or case ID or conversation ID? Not fussed which ID, as long as it gives them some sort of number to reference.
Thanks in advance!
Hey 
Eden from the support engineer team here.
To confirm, you want to ID to be linked to the existing conversation the customer is having correct? Using Workflows, it doesn’t look like you can insert a dynamic “Conversation ID” attribute, however you should be able to create an auto-responder like this using a Custom Action! When sending the body of a Custom Action, you can insert the “Conversation ID” attribute like so:
You can find a step by step guide on how to set up an auto-responder Custom Action in this article. 
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