Hey @rachel d​, we don't currently have any plans to allow you to customise the existing shortcuts. Definitely a feature request for our @Product Wishlist​ group!

(By me tagging in the group there, it's recorded - no need for you to post separately there 😄)

Hi @rachel d​, not sure if you are aware, but CTRL+ENTER works for sending the reply without the need to touch the mouse 😉

Hi @libor​, I did not know this! Thank you

@eric f11​ I believe the feature request is now solved 😜

I don't seem to be able to use CTRL+ENTER

Strange. It's one of the official shortcuts. I use it on a daily basis for a pretty long time. Not sure what operating system and browser you are using. I am using Ubuntu Linux Chrome. Maybe there can be some difference for other systems.

Where abouts is that located, @libor​?

You can see this when you click the small gray question mark icon in the upper-right corner of the field where you type your response.

I can make it work when I use my Mac's keyboard, but not my normal keyboard. I feel there might be some settings I need to update on it

Hey @rachel d​ @libor​ - there might be some confusion here between Mac and Windows. The shortcut for Windows is CTRL + Enter, whereas the shortcut for Mac is CMD + Enter.

Hey @eric f11​ , I could be confusing Intercom with my Mac/Gaming keyboard 😂 I'll have a poke around online to try to figure it out. Thank you

No worries @rachel d​, let me know if I can do any more to help!

Pressing enter key to send a chat message is a standard I wonder why Intercom went a different way. People are accustomed to utilizing shift+enter for new line and enter to send messages