Hi there
I just wanted to know how chats are merged for a particular account in Intercom. So if i have the same user coming to inbox second time , i should be able to see his/her previous conversations also
I just wanted to know how chats are merged for a particular account in Intercom. So if i have the same user coming to inbox second time , i should be able to see his/her previous conversations also
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If a lead were to create a conversation and they signed up, the conversations would be merged to the user account.
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The conversations will then be forever tied to that user account. However, if they're chatting in from a lead account and happen to clear their cookies or use a different browser; a new lead will be created preventing you from seeing all of the conversations in the past.
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You can ask them for their email so they have the option to open in messenger which will automatically sign them into that lead account.
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