Hey @lex​! Currently, there isn't an option to reassign the conversation that gets reopened after snooze when a teammate turns on the away and reassignment. The conversation will be reassigned automatically to the relevant team only when there is a reply from the customer after away and reassignment mode is turned ON. If there is no reply it will be in the teammate's Inbox. The best practice, for now, would be to pass any ongoing conversation to the team Inbox before turning ON the away/reassignment.

Is this still the case? We need those conversations to be taken over.