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Hi,

 

we are looking for a way to effectively search our inbox. In the article at https://www.intercom.com/help/en/articles/2553448-search-and-filter-your-conversations-in-inboxit is described that searching with keywords should be possible, but the examples always refer only to the existing filters.

 

I have already seen that via API calls probably exactly what I mean is possible, however we would rather use the "normal" Intercom interface.

 

In outlook there is the Advanced Query Language and in Google something similar. Does this also exist for Intercom?

 

Thanks in advance & sunny greetings from Berlin!

Michael

Hey @michael w11​ ! Hope you are enjoying the nice sunny weather out there. It is nice and warm in Dublin as well.

 

Now coming to your question you can search the Inbox using keyword. Here is a GIF https://d.pr/i/dBfWgXto show the same. Let me know if you have any issues.

Hello Aparna,

 

thank you very much for the answer.

 

I assumed after reading the article that a keyword is something more than an ordinary search term. In your example, you search for any term and get all conversations where that term appears.

 

This is exactly what I want, however I want to narrow the set of results specifically to a time period. This is possible with the filter "Date", but I can only select defaults (yesterday, today, 30 days, 90 days). However, I would like to search for the term "Intercom" in the period from 30.05. - 02.06.22, for example.

 

With the products of Google and Microsoft this works with certain terms, which are called there "keywords" - therefore also the use in my question.

 

Is this also possible with Intercom? (ideally via user interface, alternatively via API call).

 

Thanks in advance

Thanks for clarification. At the moment it is not possible to possible to search from UI using custom date filter. You can search for conversation using API endpoint https://developers.intercom.com/intercom-api-reference/reference/search-for-conversationswitth multiple filter( updated date, source.body) that's the closest option present at the moment

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