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Question

How can I see conversations assigned to me

  • January 5, 2023
  • 1 reply
  • 34 views

My partner and I have been assigning conversations to each other, but neither of us can find where these go.

 

How can I find conversations assigned to me?

 

I see an "Unassigned" but nothing like "Assigned to Me". "Your Inbox" has unassigned messages too.

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1 reply

  • New Participant
  • 3 replies
  • January 9, 2023

Hey Dash, if you're using the next-gen inbox you see the conversations assigned to you from "your inbox" - the "unassigned" you're seeing means that it's not assigned to a specific team. If you're not using teams yet then all the convos will be in the "Unassigned" teams inbox. Hope that helps.


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