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I have 16,000 conversations which originated from emails being forwarded to Intercom. I’m looking for an easy way of closing all these messages. I’ve tried creating a workflow to close messages, but this seems to only apply to new messages coming in, and is not retrospective.

Due to the large number of messages, it’s not practical to hover and highlight or click them one by one.

Hey @Andy Racheal from the support engineer team here👋 

 

That is correct, Workflows will not retroactively trigger. I think your best bet here would be to use the API. Although we do not have a bulk endpoint, your team could write a script to close all the conversations using the update a conversation endpoint, with state: closed in your query.

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