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Question

How to retrieve report for Incoming Emails from users?

  • November 22, 2022
  • 1 reply
  • 9 views

We would like to know the number of emails that customer sent on a day and we've responded to. How to easily track this?

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1 reply

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • November 27, 2022

Hey @user2421​ Racheal from the support engineer team here👋 

 

You can filter a Custom Report by Email channel and pull up on the specific time range you are looking for:

Screen Shot 2022-11-27 at 1.13.09 PMFrom here you can also see the conversations, and download a CSV. Another option would be the Conversations Report filtered by channel, which shows a variety of metrics:

Screen Shot 2022-11-27 at 1.15.19 PM


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