My team only hears the notifications of the conversations that are assigned to them, but those that are unassigned are not ringing and this is affecting our indicators.
Attached image of the settings
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Hey @diego v! Oséas here from the Customer Support Specialist team 🕵️
That's strange 🧐 I wonder how do you have the following notification options set? 👇
Does enabling this option for desktop solves the issue for you?
If not, could you please open a conversation with us in through Messenger so we can investigate this further?
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