I'm looking to drill into individual Support Rep reports in Intercom; specifically the time they spend in Intercom; time they assigned their first conversation, how many conversations they're handling per hour etc.

I know improvements have been made to reports but they still seem very basic, unless I'm missing something?

Thanks

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@user441 can you explain where exactly you're having trouble? Conversation per hour can be filtered if you only show one day.

On a side note, what information would "time spend in intercom" provide?

I would like this as well, to see how long an agent is spending on a conversation. Basically agent efficiency.

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