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Inbox Rule Trigger for Teammate response

  • August 3, 2023
  • 1 reply
  • 42 views

What happened to the inbox rule trigger for a teammate response?  I am trying to set up an automation based on a teammate providing any response and that condition seems to be gone now.  Is it somewhere else?  Anyone have a workaround?

Best answer by Racheal

Hey @Shaun Donnelly Racheal from the support engineer team here👋 

 

You’ll want to use the teammate sends any message workflow here:

You can read more about this workflow here!

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • August 8, 2023

Hey @Shaun Donnelly Racheal from the support engineer team here👋 

 

You’ll want to use the teammate sends any message workflow here:

You can read more about this workflow here!


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