Skip to main content

Hi all! Trying to troubleshoot an inbox rule. Was trying to create this rule:

When: customer starts a new conversation OR customer replies to outbound content

If: message content contains EIN

Then: tag conversation with TAG-ABCD

 

The issue was that intercom was not identifying EIN as a stand alone value, so any word that contained ein, such as “seeing” or “being” triggered the auto-tag.

I know in Google you can add quotes around the phrase to make sure you don’t have that issue, but could not find any documentation within intercom about it.

 

Thoughts, ideas, suggestions?

@Sunny Been there, done that -- there may be an official way to do this that someone else will chime in with but one way I’ve accomplished this in the past is to include a space in front of the EIN (and/or behind it in the search rule) -- if I remember correctly -- then it will only match when it’s not part of another word.  Ideally you’d be able to put quotes around it but if that’s not working for you, I would recommend giving this hack a try. 

 

Hope it helps! 

Reply


Terms & ConditionsCookie settings