Sometimes intercom associates conversations with the wrong companies. How can I correct that?
Conversations and tickets are associated with companies in different ways:
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Conversations can be associated with multiple companies. They are associated with companies through the conversation participants. When you search by company, we will find all conversations that have at least one participant from that company.
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Tickets can only be associated with one company. You can choose which company a ticket is associated with when it’s created and change it later in the Help Desk. We will find all tickets that have been explicitly associated with the company you selected.
