Skip to main content
Answered

Is it possible to control who can close conversations?

  • November 2, 2020
  • 1 reply
  • 21 views

Is there a way to make it so only the admin can close out a ticket?

 

Having issues with tickets being prematurely closed and want to make it so that only I can close tickets from now on once Im able to verify tickets have been resolved. Is there a way to set this up?

Best answer by Lisa B11

Hey @annie 🤠​ 👋

 

I'm sorry you are facing this issue. It's currently not possible to control who can close conversations. Would be a great shout for @Product Wishlist​ 👍

View original
Did this topic help you find an answer to your question?

1 reply

Forum|alt.badge.img+5
  • Employee
  • 250 replies
  • Answer
  • November 4, 2020

Hey @annie 🤠​ 👋

 

I'm sorry you are facing this issue. It's currently not possible to control who can close conversations. Would be a great shout for @Product Wishlist​ 👍


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings