Is it possible to create a conversation without notifying the user? For example a customer calls and we would like to document the call and answer later with an intercom conversation.
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I am not aware of such a way. As if you add the user's email address, they will be notified.
Perhaps you can explore the ticket feature of intercom, or if you are using a calls app that is integrated with intercom and they have a different route for it.
@user1911 Thank you for your answer. The only workaround we can think of would be to use a dummy account with an internal mail address, like receivedbyphone@company.de...
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