In my workspace, we sometimes have some chats that go the Unassigned bin and we'd like the ability to have Round Robin apply to these chats we send over to another team for action.
Ideally, once it is assigned to the desired team (this team uses Round Robin), that inbox rule will apply to the previously Unassigned chat and assign it to someone who's online at that time. Has anyone ever had any luck in doing this?
Hey @kyle t 👋 Paul here from intercom Support!
This is actually expected behaviour with the Round Robin rule currently but I know it is something the Team are working on!
Will let the Team know that this is something you'd like to see introduced in future 
I reinforce that this is very important to happen in Round Robin. Curious that in the balanced distribution this behavior happens. It turns out that those who really need this resource, to get it, need to pay much more.
API documentation reference for applying Assignment Rules is HERE. The conversation ID will always have to be a dynamic value based on the affected via polling and chats assigned to a Team, but not a Teammate.
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