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Answered

Is it possible to revert to the "old" inbox view for chat?

  • January 23, 2023
  • 2 replies
  • 121 views

The new view seriously really reduces the visibility of the things my team needs access to fastest.

Best answer by Brent

Hiya,

If your inbox has been fully migrated over, the option to revert will no longer be there by the looks. (from this article - https://www.intercom.com/help/en/articles/6274899-get-started-with-the-next-gen-inbox

 

If you are fully moved over it might be worth letting the Intercom team know what improvements you'd like by outlining them in the @Product Wishlist​ group. 

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2 replies

Brent
Super User ✨
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  • Super User ✨
  • 257 replies
  • Answer
  • January 24, 2023

Hiya,

If your inbox has been fully migrated over, the option to revert will no longer be there by the looks. (from this article - https://www.intercom.com/help/en/articles/6274899-get-started-with-the-next-gen-inbox

 

If you are fully moved over it might be worth letting the Intercom team know what improvements you'd like by outlining them in the @Product Wishlist​ group. 


  • New Participant
  • 2 replies
  • March 31, 2023

PLEASE! ENABLE THE OLD INBOX VIEW. Much easier and faster than the new one.

PLEASE, PLEASE, PLEASE!!!!


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