One potential solution to bypass the confirmation prompt when clicking on Zendesk links is to adjust your browser settings. You can try disabling pop-up blockers or configuring. your browser to allow pop-ups from Zendesk specifically. Additionally, you might consider contacting Zendesk support for further assistance or to inquire if there are any settings within your Zendesk account that could help resolve this issue.
Best answer by Jacob Cox
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+5
Hi
We’ve recently put those confirmations in place for Security purposes. Our team is working on building out a tool that puts more control in our customer’s hands so they can specifically determine which URLs are safe. I don’t have a specific timeline for when this will be released. I would recommend keeping an eye on the ‘News’ tab of your workspace Messenger for any updates around this!
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