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Answered

Is there a way to bypass the confirmation prompt that now appears whenever we click on a Zendesk link?

  • March 2, 2024
  • 1 reply
  • 161 views

One potential solution to bypass the confirmation prompt when clicking on Zendesk links is to adjust your browser settings. You can try disabling pop-up blockers or configuring. your browser to allow pop-ups from Zendesk specifically. Additionally, you might consider contacting Zendesk support for further assistance or to inquire if there are any settings within your Zendesk account that could help resolve this issue.

Best answer by Jacob Cox

Hi @Ali_hassan23 !

We’ve recently put those confirmations in place for Security purposes. Our team is working on building out a tool that puts more control in our customer’s hands so they can specifically determine which URLs are safe. I don’t have a specific timeline for when this will be released. I would recommend keeping an eye on the ‘News’ tab of your workspace Messenger for any updates around this!

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • March 10, 2024

Hi @Ali_hassan23 !

We’ve recently put those confirmations in place for Security purposes. Our team is working on building out a tool that puts more control in our customer’s hands so they can specifically determine which URLs are safe. I don’t have a specific timeline for when this will be released. I would recommend keeping an eye on the ‘News’ tab of your workspace Messenger for any updates around this!


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