We have a tech team that (currently) does not respond to clients but still need the ticket in their inbox so the ticket has to go to the tech team then back to the original assignee but when it switches teams is removes the assignee. Is there a setting I'm missing or a workaround? Thanks!
Answered
Is there a way to keep a teammate assigned when changing inboxes?
Best answer by Roy
@calvin h , in Intercom, the conversation can be assigned to only one team member or one team.
Once the tech.team resolves the issue they should note to a teammate or assign conversation back to support/person.
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