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Is there a way to revert back to the old inbox?


Is there a way to revert back to the old inbox?

Best answer by Racheal

Hey @DevAJ Racheal from the support engineer team hereπŸ‘‹ 

All workspaces have been migrated over to our new inbox, so I’m afraid it is not possible to revert- it is fully deprecated.  The new Inbox was designed to help improve workflow efficiency for support teams that use our products on an everyday basis, but I know it can be a lot to adjust to. As we work to perfect the Inbox for you and your team, I would recommend diving into some of our specialized resources for the Next-Gen Inbox, such as the guided onboarding experiencehelp docs, and webinars, to help make the adoption process as smooth as possible. If you are running into troubles please feel free to reach out to support so we can help you out!

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4 replies

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  • Employee
  • 250 replies
  • July 21, 2022

Hey @user1367​ πŸ‘‹

 

If you can send us a message through the Messenger with the following details πŸ‘‡

 

Let us know why you're wanting to revert back to the old inbox?

 

We can look at getting your workspace reverted back to the old inbox πŸ™Œ


  • New Participant
  • 1 reply
  • October 25, 2022

I have the same request, please help urgently


  • New Participant
  • 2 replies
  • March 31, 2023

Me too! Please guys, enable the old version again. This new version is not bad but the old one was gold. Don’t leave us in dead waters, come one.

PLEASE!!!!


Racheal
Intercom Team
Forum|alt.badge.img+5
  • Customer Support Engineer
  • 512 replies
  • Answer
  • May 16, 2023

Hey @DevAJ Racheal from the support engineer team hereπŸ‘‹ 

All workspaces have been migrated over to our new inbox, so I’m afraid it is not possible to revert- it is fully deprecated.  The new Inbox was designed to help improve workflow efficiency for support teams that use our products on an everyday basis, but I know it can be a lot to adjust to. As we work to perfect the Inbox for you and your team, I would recommend diving into some of our specialized resources for the Next-Gen Inbox, such as the guided onboarding experiencehelp docs, and webinars, to help make the adoption process as smooth as possible. If you are running into troubles please feel free to reach out to support so we can help you out!


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