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Is there a way to set up Inbox Rules to Automatically Tag user-generated ratings?


The goal is to automatically add a tag to terrible, bad, and OK conversation ratings automatically after the rating is applied. Then use that tag to search & sort conversations for review in Klaus.

Best answer by Eric Fitz

Hey @user393​, we don't currently have any functionality like that within Rules, but I'm happy to flag your feature request in our @Product Wishlist group!

 

@daniel f11​, have you ever had any Klaus users ask about similar configurations? Would you be able to advise @user393​ here?

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Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • November 1, 2021

Hey @user393​, we don't currently have any functionality like that within Rules, but I'm happy to flag your feature request in our @Product Wishlist group!

 

@daniel f11​, have you ever had any Klaus users ask about similar configurations? Would you be able to advise @user393​ here?


  • New Participant
  • 1 reply
  • March 1, 2022

I would like a feature like this. I have found that sending an App rating request for customers that respond 5/5 for their last conversation rating outperforms a segment of customers that rate us 10/10 in a NPS survey. Having the ability to tag would then allow automation of an outbound message.


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