@Ceili Solliday This is an interesting idea although I think it’s not possible right now it’s also probably not too necessary for real world usage vs test data -- when you see a user’s actual conversations in that history generally it’s easy to pick out the one you want to open because each one has a unique last message or status.  Here’s an example of my recent chat history with Intercom

 

You can see that it’s much less confusing than a whole list of the same message that might be created during testing. 

Hope this helps!

Thank you, @Nathan Sudds - this is very helpful!