We’re just starting out with Intercom and are currently completing internal testing of our support chat workflow. One suggestion we’ve received from a tester was to label previous conversations so our customers can easily find a specific chat in their message history. Is it possible to label or tag conversations that will be displayed to the customer?
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/4b2d48b9-74fc-49ce-88cd-96f3b397f07b.png)