Hello all, we’ve had a fairly major technical issue for a while now and are unable find a POC to solve this with - hoping someone can help or point me in the right direction! Our flows are already established and set up. Problem is - when someone writes in our chat, a specific message gets sent as a reply pretty much 80% of the time (not all) and the message is not is not a part of any flow.
Who can I contact to get help with this?
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Hi
Sounds like the issue your seeing may require some direct investigation and some 1:1 discussion so I’ve gone ahead and opened a conversation for you on this with our Customer Support team. We will touch base with you on this there 
If you don’t see that conversation on your end for whatever reason, or want to get in touch with us separately for any reason feel free to start a chat with us using the Messenger in your Workspace, or send us an email on team@intercom.io 
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