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Outbound Messages

  • April 15, 2024
  • 1 reply
  • 173 views

How can I create a template or macro for outbout messages? Not inbound. 

Best answer by Jacob Cox

Hi @Isamara Morais !

Are you looking to create a Template for Proactive Support messages such as a Post message? If so, that’s only possible for Emails

That said, you could create a Post message (or a Chat or any other message) that acts as a Template. You could save it in your workspace and use it as the basis for future messages - making a duplicate copy of it and then adapting the copy to your liking before setting it live. Hope that helps!

 

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Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • April 21, 2024

Hi @Isamara Morais !

Are you looking to create a Template for Proactive Support messages such as a Post message? If so, that’s only possible for Emails

That said, you could create a Post message (or a Chat or any other message) that acts as a Template. You could save it in your workspace and use it as the basis for future messages - making a duplicate copy of it and then adapting the copy to your liking before setting it live. Hope that helps!

 


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