It seems that now the rating is being sent after a conversation is closed after 7 days (without any reply from both sides) . Have you done any recent changes in regards to this?
Best answer by Jennifer K
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Ratings being sent 7 days
Userlevel 2
+3
- Customer Support Specialist
- 451 replies
-
5 December 2023
- Answer
Hi
Jennifer here from Intercom
There has been no change unless you are referring to ratings in Workflows rather than the Basics bot.
I’ve added a helpful article here: https://www.intercom.com/help/en/articles/7872853-measure-customer-satisfaction-with-conversation-ratings
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