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Ratings being sent 7 days

  • 1 December 2023
  • 1 reply
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It seems that now the rating is being sent after a conversation is closed after 7 days (without any reply from both sides) . Have you done any recent changes in regards to this?

 

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Best answer by Jennifer K 5 December 2023, 18:19

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Hi @Veyogo 

Jennifer here from Intercom

There has been no change unless you are referring to ratings in Workflows rather than the Basics bot.

I’ve added a helpful article here: https://www.intercom.com/help/en/articles/7872853-measure-customer-satisfaction-with-conversation-ratings

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