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Ratings being sent 7 days

  • December 1, 2023
  • 1 reply
  • 155 views

It seems that now the rating is being sent after a conversation is closed after 7 days (without any reply from both sides) . Have you done any recent changes in regards to this?

 

Best answer by Jennifer K

Hi @Veyogo 

Jennifer here from Intercom

There has been no change unless you are referring to ratings in Workflows rather than the Basics bot.

I’ve added a helpful article here: https://www.intercom.com/help/en/articles/7872853-measure-customer-satisfaction-with-conversation-ratings

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Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
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  • December 5, 2023

Hi @Veyogo 

Jennifer here from Intercom

There has been no change unless you are referring to ratings in Workflows rather than the Basics bot.

I’ve added a helpful article here: https://www.intercom.com/help/en/articles/7872853-measure-customer-satisfaction-with-conversation-ratings


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