Answered

Several Users experience "There was a problem starting this conversation, please try again"

  • 4 April 2024
  • 1 reply
  • 14 views

I am wondering why this error would occur for different users attempting to send messages via Intercom Chat to different customers. Trying to find out some troubleshooting steps for our end-users getting this error when messaging customers. 

 

 

icon

Best answer by mateusz.leszkiewicz 9 April 2024, 13:23

View original

1 reply

Userlevel 2
Badge +3

Hi Christopher, It’s Mat from the Support Engineering Team 😀

There might be several reasons behind that error, Can you please reach out to us via Messenger in your workspace and we will investigate this for you?

Reply