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Snooze more than one conversation


Hi there, 

 

I was wondering if there is a way to snooze more than one conversation at a time as I end up with multiple tickets that need the same custom date to re-open and at the moment have to go into the conversations one by one. That takes alot of time when you have 70-90 tickets that need to be snoozed. 

 

If it isn’t possible might I suggest it as a feature? 

 

Thank you so much!

Best answer by Racheal

Hey @Bri D Racheal from the support engineer team here👋 

 

This is definitely possible to bulk snooze conversations, first select the checkboxes next to the conversations you want, and then click the edit button:

 

Then click Snooze as your action in the resulting modal:
 

 

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2 replies

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • May 23, 2023

Hey @Bri D Racheal from the support engineer team here👋 

 

This is definitely possible to bulk snooze conversations, first select the checkboxes next to the conversations you want, and then click the edit button:

 

Then click Snooze as your action in the resulting modal:
 

 


Rayan Nasir
  • New Participant
  • 1 reply
  • October 22, 2023

Same feature can be used to select multiple conversations and close them but sometimes we don’t wish to close all conversations as there are several types of conversations. Is there a way to close a particular type of conversations or apply filter to only get the relevant type of conversations and then be able to bulk close them? 

 

Just sorting doesn’t help when you have a few thousands snoozed conversations. 


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